I met the owner through a referral who was unable to take my appointment. So I went to the place but did not call first. I just wanted to check it out to see if it was nice and clean. The owner turned out to be with another client. I met a friendly therapist who said she would be happy to take care of me even though I did not have an appointment. The place looks really nice so I decided to give it a try. She ended up giving me a great massage and I was surprised that she did not try to break my back like some do. I want firm pressure but I do not like when they dig there elbows into me without even asking me what kind of pressure I want. Anyways, I am glad I gave this place a chance and I will be back.